FAQs

Do you offer reservation services?

- Yes, we offer reservation services. You can make a reservation through our website or by calling our reservation hotline.

What If I am allergic to certain ingredients or have food intolerance?

- All our restaurants have allergen labels clearly displayed next to the dishes. Ingredients used in the dishes can be manufactured in factories which handle other allergens. For this reason, and due to the very nature of our business, allergen traces may be present in the dishes.

Is there parking available at the restaurant?

- Yes, there is parking available near the restaurant for customers. You can inquire with our staff upon arrival for more information about parking.

Do your restaurants have disabled access?

- Yes, our restaurants have disabled access. For specific information, please call your chosen venue beforehand; the contact details are available on our website.

Is there a limit to the amount of food I can eat?

- No, all diners are welcome to visit the buffet as many times as they wish. We are however, passionate about our environment and are promoting our campaign ‘Love Food Hate Waste’. We understand that wasting food has a huge environmental impact. Please help us to protect the environment by taking only what you can consume.

Do you offer discounts to large groups?

- JINZUN does not currently offer bulk discounts for groups, but we do run special promotional campaigns from time to time.

Do you accept credit card payments?

- Yes, we accept various credit card payments. You can choose the appropriate payment method when placing your order.

Is the food in the restaurant Halal?

- Unfortunately, our food has not been halal certified. However, some of our chefs do source halal meat, so please speak to the Manager on the day of your visit who will be able to advise you further.

Is there a time limit for each sitting?

- Many of our restaurants have large queues of people keen to dine with us, so as a rule of thumb we allow up to 1 hour 45 minutes.

Can children dine on their own in your restaurants?

- Children under the age of 16 must be accompanied by an adult (aged 18 and above) when dining at JINZUN in accordance with the Alcohol Licensing Act 2003.

11. Are you able to cater for special requests?

- We will always try our best to accommodate special requests made by our customers. If you would like our chefs to cook any dishes to order, please ask your server and we will do our best to cater for you. Please appreciate that we do get very busy at times, so this may not always be possible. The Manager will try to accommodate any reasonable request made by a late-comer 30 minutes prior to closing if staff are available. If you are celebrating a birthday or any other occasion and wish to bring your own cake, simply give us a ring and let the restaurant manager know. Alternatively, you can leave a note on our reservation system if you are booking online.

12. Why are certain dishes available at dinner but not at lunch?

- Having carried out a thorough market research, the results indicated that the majority of our customers preferred a ‘quick snack’ option during their lunch break. Therefore, it was decided to only offer an extended menu in the evening, including the Live Cooking Stations. This decision reflects having a reduced rate during lunchtime. If there is a particular dish you’d like to enquire about, please contact your nearest restaurant directly.

13. How long is my table held for?

- If you have reserved a table at our restaurant, we will hold your table for up to 15 minutes before you arrive. Unfortunately, we are unable to hold a table for any longer, as we do get extremely busy at times and it would be unfair on other customers. We will try our best to accommodate you and provide an alternative table as soon as we can, but please understand that this may not always be easy. If you or your guests are running late, please inform the receptionist so that alternative arrangements can be made to accommodate your guests as soon as they arrive.